Thiscovery Community Demo

Required

In the last 12 months, have you or someone you were caring for needed urgent or emergency care? *

Yes – for myself Yes – for someone I care for No

Your recent experience

Required

Which of these did you use? *

Select all that apply to this most recent experience.

Called 999 Called NHS 111 Went to A&E Went to an Urgent Treatment Centre Contacted a pharmacy Contacted GP out-of-hours

Required

If an ambulance was called, roughly how long did you wait for it to arrive? *

Under 15 minutes 15–30 minutes 30–60 minutes 1–2 hours Over 2 hours Not applicable

Required

If you went to A&E, roughly how long did you wait to be seen by a clinician? *

Under 1 hour 1–2 hours 2–4 hours 4–8 hours 8–12 hours Over 12 hours Not applicable

Required

How would you rate your overall experience of the care you received? *

Very good Good Neither good nor poor Poor Very poor

Required

Were you kept informed about how long you would need to wait? *

Yes, fully Partially No Not applicable

Required

Before this event, were you aware you could contact NHS 111, a pharmacy, or an Urgent Treatment Centre as an alternative to A&E for less serious issues? *

Yes No Not sure

Your views

What, if anything, would have helped you get the right care more quickly?

Is there anything else about your experience you would like us to know?

Optional.

About you (optional)

These questions are optional. They follow the standard NHS / ICB equality monitoring set and help us check we are hearing from a range of people. You can skip any or all of them, including by choosing Prefer not to say.

What is your age?

Under 16 16–24 25–34 35–44 45–54 55–64 65–74 75–84 85 or over Prefer not to say

What is your sex?

Female Male Prefer not to say

Is the gender you identify with the same as your sex registered at birth?

Yes No Prefer not to say

What is your ethnic group?

Do you have any physical or mental health conditions or illnesses lasting or expected to last 12 months or more?

Yes No Prefer not to say

Do any of your conditions or illnesses reduce your ability to carry out day-to-day activities?

Yes, a lot Yes, a little Not at all Prefer not to say

What is your religion or belief?

No religion Christian Buddhist Hindu Jewish Muslim Sikh Any other religion Prefer not to say

Which of the following best describes your sexual orientation?

Straight or Heterosexual Gay or Lesbian Bisexual Other sexual orientation

Please specify

Prefer not to say

Urgent & Emergency Care Experience Survey

Your recent experience

Your views

About you (optional)

Legals

Hidden Gallery